Service Upgraded.

Adopt Codigo’s sophisticated service solutions to redefine how you engage with clients and manage service delivery.

Streamlined Service Processes

Simplify and accelerate your service workflows to reduce wait times and enhance client throughput.

Improved Customer Engagement

Utilise tools that enrich the customer experience, fostering loyalty and repeat business.

Increased Operational Visibility

Gain comprehensive insights into every aspect of your service delivery, enabling proactive improvements and decision making.

Key Features

Integrated Booking Systems

Enable clients to schedule and manage appointments effortlessly with user-friendly booking interfaces.

Automated Client Notifications

Keep your clients informed with automated updates about their service status, changes, or promotions.

Customisable Service Options

Tailor your service offerings to meet diverse client needs, enhancing flexibility and personalization.

Performance Tracking

Monitor service quality and team performance with advanced analytics and reporting tools.

Dynamic Resource Allocation

Efficiently manage resources and staff based on real-time demand and service requirements.

Feedback Management

Collect and analyze client feedback to continuously improve service quality and responsiveness.

Success in Action

See Codigo's solutions at work

Kcuts

Platform

Codigo’s innovative solution for Kcuts, known as kcuts Go, redefines the traditional salon visit by enabling customers to plan and purchase haircut tickets seamlessly via a mobile app. This system reduces wait times through features like ticket cancellation, re-queue options, and an express queue that allows choosing preferred stylists. The integration with physical kiosks ensures real-time synchronisation of queues, enhancing customer convenience. The app’s illustrative style complements the Kcuts brand, making it not only functional but also visually appealing. This project showcases Codigo’s ability to merge digital and physical systems to streamline service delivery and improve customer interactions.
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FWD Insurance

Platform

Codigo has transformed FWD Insurance’s customer interaction by developing a comprehensive app that simplifies policy management and claims processes. The app provides an all-in-one solution for users to manage their policies, submit claims via photo uploads, and locate workshops or clinics—all integrated with features like biometric logins for enhanced security and convenience. This solution ensures that customers can focus on what matters most, thanks to a seamless, user-friendly interface that enhances their interaction with insurance services, demonstrating Codigo’s expertise in creating robust service solutions that cater to essential user needs.
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Far East Organisation

Mobile Application and Website

The oneFarEast App by Codigo for Far East Organisation serves as a digital hub for tenants and homeowners, facilitating a wide range of tasks from payments to service requests, all through a single, unified platform. This app simplifies property management for residential, retail, and business space tenants with features like booking facilities, managing maintenance schedules, and interacting with customer relations managers. By providing a centralised platform for all account-related tasks, Codigo’s solution enhances the everyday management of properties, making it convenient and hassle-free for all users. This case study exemplifies Codigo’s capability to deliver comprehensive digital solutions that streamline operations and improve user engagement.
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Frequently Asked Questions

Yes, Codigo's service solutions are highly customisable to meet the unique needs of various industries. We work closely with you to understand your specific challenges and tailor our solutions to align perfectly with your operational requirements and industry standards.

Our UX process at Codigo is thorough, centered around user needs, and adapted to suit specific project requirements. It includes user research, competitive analysis, creating wireframes, user flows, and content mapping. Depending on the business requirements, we employ different methodologies:

Codigo offers comprehensive training programs designed to help your team effectively utilise the new systems. These programs include hands-on sessions, detailed documentation, and real-time support during the initial phase to ensure a smooth transition and confident usage of the solutions.

At Codigo, we prioritise data security. Our service solutions incorporate advanced security measures including data encryption, secure access controls, and regular compliance audits to protect your client data from unauthorized access and breaches.

Integration of our service tools with your existing CRM system is typically feasible and depends on the technical specifications of your system. We conduct a detailed assessment to ensure seamless integration, aimed at enhancing data synchronization and operational coherence.

After implementation, Codigo provides ongoing support and maintenance for all our service solutions to address any issues that arise, ensuring your systems operate smoothly and remain up-to-date.

Our service solutions are designed to efficiently manage peak service times and high customer volumes through scalable architecture and load management strategies. This ensures that the system remains stable and responsive, providing consistent service quality even during high demand periods.

Yes! Codigo’s service solutions include mobile capabilities to ensure accessibility and convenience for your staff and customers. This allows for on-the-go management and engagement, enhancing the flexibility and reach of your service operations.

Explore other Solutions

digital refresh

Modernise your digital platform with Codigo’s expertise.

hardware integration

Seamless hardware integration with Codigo’s solutions

streaming services

Bring your streaming experience to the next level with us.

Codigo is an award-winning design and technology company headquartered in Singapore, with offices in Myanmar, Indonesia and Vietnam. Since our inception in 2010, we have meticulously designed and implemented bespoke systems for various industries, encompassing service-based platforms, eCommerce, logistics, transportation, loyalty programs, and CRM solutions.

Let's have a chat

  • Build

    Help you build something

  • Co-incubate

    Co-incubate an idea together

  • Customise

    Customise a solution for your business

  • Organise

    Organise learning sessions with us

  • Tech for Hire

    Hire experienced tech talents

Find us

  • Singapore

    24 Sin Ming Lane, Midview City #04-91 Singapore 573970

  • Myanmar

    No. 11A, 2nd Floor (New Strength Building), East Horse Race Course Road, Tamwe, Yangon, Myanmar

  • Vietnam

    76 Nguyen Duc Canh Street Ninh Kieu District, Can Tho City

  • Indonesia

    BLOCK71 Jakarta, Ariobimo Sentral, Kuningan Timur, Setiabudi Jakarta Selatan 12950

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